I have reinstalled Windows XP (after format) on a customer's PC. I checked the modem which was working properly prior to the format and it showed in Device Manager as a "HSP56 MicroModem". I tried to backup the modem driver using DriverGuideToolKit, but when I went to reinstall it after reinstalling Windows it kept asking for a number of different files which were missing. One filename it asked for was something like "ptserls.sy_" ... So it seems DriverGuideToolKit didn't do it's job properly by not backing up all the required driver files. I tried downloading another XP driver for this modem from the driverguide website but this also didn't work, again missing files. I tried downloading a HSP modem driver from the PCTel (manufacturer) website but again this failed to install the modem correctly. How do I get the correct driver for this modem to get it working? Is there a fool-proof way to backup drivers from the OS before reinstalling the OS?
As far as i know, unless there is a commercial app that really works there's no way to back up drivers manually. I do happen to have a HSP56 World Micromodem and it doesn't need any drivers for it to be installed as generic windows one works.
I found the correct driver from this post - http://www.techspot.com/vb/all/windows/t-20362-Modem-problem.html
On a separate issue I have another modem which is a HSP56 AMR modem that I can't get working. Are AMR modems plug n play compatible because XP doesn't seem to recognise it on startup? I am guessing if XP doesn't recognise it then there's not much chance of manually getting it working?
AMR... I think I had one of them aswell. I had to use the driver to get it working as far as I can remember.
From the way I understand it, the motherboard manufacturer has to supply the AMR card, since the designs vary from company to company...and also why the AMR/CNR/ACR slots all never really took off at all.
