Toshiba external HDD, timeout

Fernando Olvera

Fernando Olvera

Geek Trainee
Hi.

I have a 1 GB Toshiba USB external HDD, connected to a Satellite L500 with Win7 Professional 64bits, and when I don't use it for a certain amount of time it goes to “sleep”, I guess for energy saving, and it take a lot of time to “awake”.

Is there any way that I can configure this timeout? Or even set it to “don’t sleep at all”?

Thanks in advance.

Regards from Monterrey, México.
 
Hi,

There is a setting that allows windows to control power to USB ports. This may be causing the problems you are having. If you open up device manager, (right click my computer icon, choose manage, then device manager from the window that opens) look for universal serial bus controller menu. Expand that menu and look for the USB root Hub line items. If you right click one of them, choose properties, it will open a window with several tabs. Choose the power management tab. Then uncheck the box that says allow windows to turn off this device to save power. You may want to do this to all of the usb root hub options because its really hard to tell which one goes to which usb port. This essentially will leave all of your USB ports powered on all the time while the computer is on.
 
Thanks a lot, Wildcard, but it doesn't work. I did these but my external HDD still goes to sleep (not turn off) I’ve download a program from Toshiba, “Toshiba_drive_converter_v1.10.exe” but the only steps mentioned in the page are: 1. Download the program; 2. Run it; 3. follow the instructions. Maybe one day I’ll have the courage to run it, and hopping not deleting my entire information.

Thanks for your concern.
Regards from México.
 
P.S - Do that for the rest of your USB ports there to insure you that this thing isn't going to happen to you next tiime ...
You can try go to "My Computer" there you'll see your HDD letter
right click on it and then click on preperties
and try to find something that is realated 2 your problem
And you can go to "Start" and in the command write "Mmc"
aprove the "Permission" alert from windows and then
a window will pop up , then , choose "File" and go to "Add/Remove Snap-in"
duble click at "Disk Managment" from the list there
and click on Finish , then , click OK
and you'll now be able to see your HDD's settings
and check if there is a "Special settings" there from Toshiba or not ...
Hope that helped
Have a nice day
Michael Condor ...
Oh , and sorry for my bad english in advance ... thanks ,, bye
 
Thanks a lot, Michael. So sad, but no L I did what you said but I can't find any property that tells the external HDD not to Go To Sleep. And don't worry about your english, I understood your kind message.
 
I have a Hitachi 1TB drive with 335GB of used space running under Win 7 Ultimate and if I access it directly from Computer it usually takes about 3-5 seconds to read the contents, I just wait for the Green colour to fill the address bar.

How long does yours take as it will depend on how much stuff you have on there?
 
You also might try attaching the drive to a Windows PC or laptop via a USB port and using the Drive Monitor to check the properties of the drive. Its possible there is a power setting that is configurable. Check the manual page 18.

http://cdgenp01.csd.toshiba.com/cont...d_07282009.pdf

Update...

There is also this that may be what your looking for...

http://www.csd.toshiba.com/cgi-bin/t...632875&pf=true

from what i understood , there is a software that come along with the device

if you still can't find nothing :
"Download the Toshiba Sleep Removal Tool v1.01 to remove the auto-sleep function of the Desktop External Hard Drive.​
Doing so will allow the Desktop External Hard Drive to be controlled by the computer's power management settings."
P.S - That file came from another source .
So please , check it with your AntiVirus before using it ...
 
Wolfeymole said:
I have a Hitachi 1TB drive with 335GB of used space running under Win 7 Ultimate and if I access it directly from Computer it usually takes about 3-5 seconds to read the contents, I just wait for the Green colour to fill the address bar.

How long does yours take as it will depend on how much stuff you have on there?
Click to expand...

When I try to "Wake up" the disc, about 1 minute. ¡A lot of time!
Thanks for anwering, Wolfeymole
 
toshiba.png
Michael Condor said:
You also might try attaching the drive to a Windows PC or laptop via a USB port and using the Drive Monitor to check the properties of the drive. Its possible there is a power setting that is configurable. Check the manual page 18.
.......................................
Click to expand...

Thanks, Michael . When I try to Open the virtual disc, the message “Windows cannot get access to the disc” (in Spanish, “Widnows no puede obtener acceso a este disco”) appears. I’ve also download the Removal Tool, I’ve asked Toshiba via email and they answered me that installing this tool removes all data, so I have to backup first (attach with the answer). And the device doesn’t have any install disc L
 
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