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Yea I tried disabling the pci modem in device manager, then updating the usb modem drivers but still nothing. The usb modem cannot detect a 'tone' if the pci modem is in device manager. I really can't see why the above doesn't work. Logically it should.... Disable pci modem, update usb...

Hi, I'm trying to get a friends laptop back on the net. He has a HP Compaq NX9020 laptop. A few years back his internal modem packed in. Since then he's been using a external usb one with no probs. Last week this external modem fried possibly due to the thunder we had. Anyway I got him...