General PC Problem.

[DavidNW]

Hello, everyone.

The following is is copy & paste from a friend of mine re: problems she is having with here PC - I wonder if anyone could comment"

"I'm having problems with my computer.
it has been restarting itself, and worse the monitor goes blank leaving me no option but to switch it off without being able to close down. it usually has been when i first start it up, it will go for 5 or 10 mins at a time. after a few try's it usually runs ok for the rest of the day.

i took it to the shop the other day and they reloaded it and it has been better but the monitor has gone off a couple of times since. they said it had a bug, the writing was wobbly which is a sure sign as he said, and when he tried to run a virus scan it turned itself off. the writing is still wobbly, i tried to run a virus scan earlier and the monitor went off and it then restarted itself and monitor went off again. so i tried defragging and running symantec something called error killer it has said it killed 25 errors but there was 14 left i would have to upgrade symantec as i just downloaded the free version, but as it didn't say how much the updated version was and not sure if it is actually any good i left it. i am running xp

don't know if anyone can understand what i have just typed bit rambled i know but any idea's whats up anyone, this probably won't go up for a while so will check back tomorow"


Thanks, guys.

David.

 

[donkey42]

i think either the CPU is overheating, get speedfan of somthing to monitor the fan speeds, another component may be overheating
or
the PSU could be poorly

if you leave system off for about an hour, does it stay on longer, if so, it is probably the CPU overheating

 

[Karanislove]

if you leave system off for about an hour, does it stay on longer, if so, it is probably the CPU overheating

after a few try's it usually runs ok for the rest of the day.

So, CPU is good.......lets see what Event Viewer says about it..? Hey David, can u please check in her pc's event viewer and find out errors in Application and System events please??

i tried to run a virus scan earlier and the monitor went off and it then restarted itself and monitor went off again. so i tried defragging and running symantec something called error killer it has said it killed 25 errors but there was 14 left i would have to upgrade symantec as i just downloaded the free version, but as it didn't say how much the updated version was and not sure if it is actually any good i left it. i am running xp

Why Symantic?? Why not Avast or AVG???

 

[Rusty S]

Im not sure what you meant by them "reloading" it, but has your tried to reformat her hard disk and re-install windows? Hopefully, she knows how to, but if she doesn't, try getting someone to do it for her. Usually that gets the job done for me.

 

[snakeeyes]

If you got it from a shop recently then take it back and tell them you want a computer that works. Simple as. Us mere mortals shouldn't HAVE to get technical if we buy it from a manufacturer.
Incidently, whats the manufacturer name??
Alex