Laptop won't start charging unless in sleep mode, or turned off.

[sbs9]

I am having problems with my Gateway laptop.

The laptop suddenly stops charging and won't start charging unless I put into sleep mode (Windows) or suspend(Ubuntu) or I shut it down.

I have checked the power supply with a voltmeter and it reads 19V. I replaced the battery thinking it was the problem but it has not helped.

I contacted Gateway and their Support Staff told me to install a Firmware update (which I had already installed.) I installed it again and had no success. This problem is very annoying, especially when I'm burning DVDs.

Any suggestions on what else to try?

 

[Ghostman 1]

What is the make and model of this gateway ? I have a Gateway laptop with almost the same problem, it turned out the battery has a reset switch on it, It was giving me all kinds of problems.
I even removed the motherboard.. look on the battery to see if you have have a reset button on it..

 

[johnny.dacu]

Maybe is an issue with additional software (driver) who handle charging process. try to update it

 

[sbs9]

Model Number is M-6823A. No reset button.

 

[edijs]

Had the same problem with an IBM thinkpad, though.

Solution: change the charger.

 

[sbs9]

I've already tried with another charger (a Universal charger) and I observed the same behavior.