PC Crash

A

Anjistar

Geek Trainee
Hi,
Having a problem with a new PC from Mesh.
On starting up it has crashed - bright blue screen and message re Windows has prevented opening to protect PC.
Technical information:
*** STOP: 0x0000008E (0xC0000005, 0xEB029636, 0xB988BAF8, 0x00000000

*** Lvckap.sys ADDRESS EB029636 base at EB01A000, datestamp 43950596


This has happened once before. Mesh told me to take it to a local place (despite our 3 year classic warranty) and get it checked. They could't find anything. So Mesh said to uninstall and reinstall Windows.
Did that, and two weeks later, the same thing has happened.
It runs Win Media Centre
Installed hardware are wireless keyboard and mouse, a webcam, a Belkin net adapter, an M-Audio Midi-Man Sport, monitor speakers
Installed software is Windows, Drivers for the above hardware, including three sent by email from Mesh, Cubase SX3 and some voicebanks, AVG. We didn't reinstall anything else.
We would be very grateful for some help on this - it was my son's 18th birthday present and has not worked properly yet for longer than a week since we bough it in April!
regards
Anji
 
After a quick search with Google I found out that is Lvckap.sys a part of Logitech Webcam software, is that webcam a logitech webcam?

This solution founf in the Logitech forums might help then;

This specific issue is most likely due to a driver conflict associated with our AEC (Acoustic Echo Cancellation) feature and can cause Blue screen of death (BSOD).You would need to disable the AEC feature and try to reconnect the camera.



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Workaround: Disable the AEC component of QuickCam 9. FAQ#2837

1. Launch the “Logitech Camera Setting” Applet from Windows Control Panel.
2. Select the “Audio” tab in the “Camera Settings" window.
3. Locate and Uncheck the “Enable AEC” option.
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If you cannot acces the cameras controls you may have to disable audio completely by following these steps

1. Unplug camera from the USB port.
2. Restart the computer and allow startup items to load.
3. Click the start button and select “Run” and type the following text in the “Open” field and select “OK”

C:\Program Files\Common Files\Logitech

4. Locate and rename the “KAudP” folder to “KAudP.old”
5. Search for and rename “LVCKAP.SYS” to “LVCKAP.OLD”
6. Restart the computer and wait for all items to load
7. Once restarted, plug the camera into a USB port and test functionality
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Click to expand...

Let me know if that helps,

Good luck,

Marcel
 
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