XP Pro Fails to shutdown

A

Aldon

Geek Trainee
Hi All,
I've been asked for assistance by a friends dad so I'm sorry for the lack of information which is also 2nd hand.
It would appear that the XP Pro SP2 system refuses to shutdown.
It gets to the point where it has signed out of MSN then stops dead, no HD movment, nothing, at the last count it was 45mins at which point I told them to just pull the plug. I am also told it takes an age to start up :confused:
They have scaned the system using Norton 2005 and found 1 Trojan and another that they couldn't give me any info on, These have been Quarintined. They have also run there spyware which came up with a big list. Being an older person I believe that that would probibly be the first scan the PC has seen :eek:
I know its an old system, P2 I believe.
I can hopefully give some more information when I see it myself :(
I have done some sufing which only seems to mention slow shutdowns not complete failure to do so.
Any pre-emptive info would help as I've never heard of this 1

Many thanks to anyone who can help.
 
Check [link=http://www.hardwareforums.com/start-up-shut-down-problems-14989/]this[/link] thread, u will get lot of ideas.... :)
 
Hi,

Thanks for that, I will give it a go when I go and see them :D

Have you heard of 1 not shutting down at all. :(

Thanks again
 
Hi,

To be honist I've not had chance to go and see it yet but when I do I will post what I find here.

Not looking forward to it reallybut we all must help those in need.

I might get him to have a look at Linux as if he's not going to update the AV and that he would be safer. I believe that all he does is surf the web, email & print stuff.

Cheers
 
You must log in or register to reply here.
Back
Top